The Business Letter Handbook: How to Write Effective Letters and Memos for Every Business Situation - Muckian, Michael; Woods, John (Avon Adams Media, 2010)
Accomplishments Adjustments Anniversary dates Announcements Annual meetings Annual reports Apologies Appointments Appreciation Bids Billing errors Claims Commendations Complaints Condolences Confirmations Congratulations Credit and Collections Dismissals Employment offers Expenses Goodwill Hiring Holiday Greetings Information Inquiry Introduction Invitation Issues Meetings Orders Payments Permissions Policy Statements Promotions transfers Public relations Publishing Purchase References Referrals Reminders Reprimands Resignations Resume Transmittals Sale and Marketing Solicitations Speaking Engagements Stockholders issues Suggestions Suppliers Thank yous Transmittals Use of Name or Title Welcomes
Keywords: Business Communication; Written Communication