TY  - BOOK
AU  - Grover, Varun
AU  - Kettinger, William J.
TI  - Business Process Change: Reengineering Concepts, Methods and Technologies
SN  - 9781878289292
U1  - 658.4063 
PY  - 1998///
CY  - London
PB  - Idea Group Publishing
ER  -