TY  - BOOK
AU  - Halvey, John K.
AU  - Melby, Barbara M.
TI  - Business Process Outsourcing: Process, Strategies and Contracts
SN  - 0470044834
U1  - 658.723 
PY  - 2007///
CY  - New Jersey
PB  - John Wiley & Sons Inc.
KW  - Business Process Outsourcing/BPO
ER  -