TY  - BOOK
AU  - Dignen, Bob
AU  - McMaster, Ian
TI  - Communication for International Business: The Secrets of Excellent Interpersonal Skills
SN  - 9780007537594
U1  - 658.45 
PY  - 2013///
CY  - London
PB  - Harper Collins Publishers
KW  - Business Communication
KW  - International Business Enterprises
N1  - Introduction Section 1: The Basics Chapter 1 Using English for International Business Chapter 2 Speaking Chapter 3 Listening Chapter 4 Communicating Non-verbally Case Study 1 Section 2: Face-to-face Skills Chapter 5 Building Relationships Chapter 6 Networking Chapter 7 Building Trust Chapter 8 Making Decisions Case Study 2 Chapter 9 Influencing Chapter 10 Dealing with 'Difficult People' Chapter 11 Managing Conflict Chapter 12 Giving and Getting Feedback Case Study 3 Section 3: Virtual Skills Chapter 13 Writing Email: The Basics Chapter 14 Writing Email: Advanced Chapter 15 Telephoning Chapter 16 Taking Part in Conference Calls Chapter 17 Working in Virtual Teams Case Study 4 Conclusion References Reading List Answer Key
ER  -