TY  - BOOK
AU  - Karr, Ron
AU  - Blohowiak, Don
TI  - The Complete IDIOT's Guide to Great Customer Service
SN  - 9788120314122
U1  - 658.812 
PY  - 1997///
CY  - New Delhi
PB  - Prentice-Hall of India Pvt. Ltd.
ER  -