TY  - BOOK
AU  - Barnes, Cindy
AU  - Pinder, David
AU  - Blake, Helen
TI  - Creating and Delivering Your Value Proposition: Managing Customer Experience for Profit
SN  - 9780749460907
U1  - 658.812 
PY  - 2010///
CY  - New Delhi
PB  - Kogan Page India Pvt. Ltd.
KW  - Customer Relation
ER  -