TY  - BOOK
AU  - Pattersonm, Kerry
AU  - McMillan, Ron
AU  - Greny, Joseph
TI  - Crucial Conversations: Tools form Talking When Stakes Are High
SN  - 9780071401944
U1  - 659.2 
PY  - 2002///
CY  - New York
PB  - McGraw-Hill Book Company
KW  - Communication
ER  -