TY  - BOOK
AU  - Rosenbluth, Hal F.
AU  - Peters, Diane Mcferrin
TI  - The Customer Comes Second: Put Your People First and Watch 'em Kick Butt
SN  - 9780060526566
U1  - 658.812 
PY  - 2002///
CY  - New York
PB  - Harper Collins Publishers
KW  - Marketing
ER  -