TY  - BOOK
AU  - Mukerjee, Kaushik
TI  - Customer Focus: The New Imperative Vol. I: Customer Service and Satisfaction
SN  - 9788131403075
U1  - 658.812 
PY  - 2006///
CY  - Hyderabad
PB  - The ICFAI University Press
KW  - Customer Service
KW  - Customer
N1  - Vol. I: Customer Service and Satisfaction
ER  -