TY  - BOOK
AU  - Robinson, Sionade
AU  - Etherington, Lyn
TI  - Customer Loyalty: A Guide for Time Travelers
SN  - 9781403997630
U1  - 658.812 
PY  - 2006///
CY  - New York
PB  - Palgrave Macmillan
ER  -