TY  - BOOK
AU  - Gosney, John W.
AU  - Boehm, Thomas P.
TI  - Customer Relationship Management Essentials
SN  - 9788120318090
U1  - 658.812 
PY  - 2001///
CY  - New Delhi
PB  - Prentice-Hall of India Pvt. Ltd.
ER  -