TY  - BOOK
AU  - Seybold, Patricia B.
AU  - Lewis, Jeffrey M.
AU  - Marshak, Ronni T.
TI  - The Customer Revolution: How to Thrive when Customers Are in Control
SN  - 9780609607725
U1  - 658.812 
PY  - 2001///
CY  - New York
PB  - Crown Business
KW  - Customer Relation
ER  -