TY  - BOOK
AU  - Wiersema, Fred
TI  - Customer Service: Extraordinary Results at Southwest Airlines, Charles Schwab, Land's End, American Express, Staples and USAA
SN  - 9780887307720
U1  - 658.812 
PY  - 1998///
CY  - New York
PB  - Harper Collins Publishers
ER  -