TY  - BOOK
AU  - Seybold, Patricia B.
AU  - Marshak, Ronni T.
TI  - Customers.Com: How to Create a Profitable Business Strategy for the Internet and Beyond
SN  - 9780812930375
U1  - 658.812 
PY  - 1998///
CY  - New York
PB  - Random House
ER  -