TY  - BOOK
AU  - Pike, Bob
TI  - Dealing with Difficult Participants: 127 Practical Strategies for Minimizing Resistance and Maximizing Results in Your Presentations
SN  - 9780787911164
U1  - 658.3124 
PY  - 1997///
CY  - San Francisco
PB  - Jossey-Bass Publishers
KW  - General
ER  -