TY  - BOOK
AU  - Raghavachari, M.
AU  - Ramani, K. V.
TI  - Delivering Service Quality: Managerial Challenges for the 21st Century
SN  - 9780333934098
U1  - 658.4013 
PY  - 2000///
CY  - New Delhi
PB  - Macmillan India Ltd.
ER  -