TY  - BOOK
AU  - Urban, Glen L.
TI  - Don't Just Relate-Advocate!: A Blueprint for Profit in the Era of Customer Power
SN  - 9788177581362
U1  - 658.812 
PY  - 2006///
CY  - New Delhi
PB  - Dorling Kindersley (India) Pvt. Ltd.
ER  -