TY  - BOOK
AU  - Gutek, Barbara A.
AU  - Katz, Daniel
TI  - The Dynamics of Service: Reflections on the Changing Nature of Customer/Provider Interactions
SN  - 9780787901011
U1  - 658.812 
PY  - 1995///
CY  - San Francisco
PB  - Jossey-Bass Publishers
KW  - Marketing
ER  -