TY  - BOOK
AU  - Jaiswal, M. P.
AU  - Kaushik, Anjali
TI  - e-CRM: Business and System Frontiers
SN  - 9788186299357
U1  - 658.812 
PY  - 2002///
CY  - New Delhi
PB  - Asian Books Pvt. Ltd.
KW  - Strategic Management
ER  -