TY  - BOOK
AU  - Focazio, Martin T.
TI  - The e-Factor: Building a 24/7, Customer-Centric, Electronic Business for the Internet Age
SN  - 9780814404898
U1  - 658.84 
PY  - 2001///
CY  - New York
PB  - American Management Association
KW  - Marketing
ER  -