TY  - BOOK
AU  - Bernoff, Josh
AU  - Schadler, Ted
TI  - Empowered: Unleash Your Employees, Energize Your Customers and Transform Your Business
SN  - 9781422155639
U1  - 658.4038 
PY  - 2010///
CY  - Boston
PB  - Harvard Business School Publishing Corporation
KW  - Business Enterprise - Finance
KW  - Customer Service
KW  - Online Social Networking
KW  - Technological Innovation
ER  -