TY  - BOOK
AU  - Keen, Peter
AU  - McDonald, Mark
TI  - The eProcess Edge: Creating Customer Value and Business Wealth in the Internet Era
SN  - 9780070420434
U1  - 658.4038001 
PY  - 2000///
CY  - New Delhi
PB  - Tata McGraw-Hill Publishing Company Ltd.
ER  -