TY  - BOOK
AU  - Keen, Peter G. W.
AU  - Knapp, Ellen M.
TI  - Every Manager's Guide to Business Processes: A Glossary of Key Terms and Concepts for Today's Business Leader
SN  - 9780875845753
U1  - 650.03 
PY  - 1996///
CY  - Boston
PB  - Harvard Business Review Press
ER  -