TY  - BOOK
AU  - Bens, Ingrid
TI  - Facilitating with Ease!: A Step-by-Step Guidebook with Customizable Worksheets on CD-ROM
SN  - 9780787951948
U1  - 621.4036 
PY  - 2000///
CY  - San Francisco
PB  - Jossey-Bass Publishers
N1  - MC0269
ER  -