Failure to Communicate: How Conversations go Wrong and what you can do to Right Them - Weeks, Holy (Boston Harvard Business Review Press, 2008)
Introduction -- Anatomy of the problem -- What's wrong with what we do -- Rethinking what we do: finding balance -- Acting unilaterally -- Conversational warfare and the combat mentality -- Out of combat: changing the game -- Emotional fallout -- Out of emotion's grip: increasing skill -- Breakdowns over misconceptions -- Out of the breakdown gap: strategy and tactics -- Putting it all together
Keywords: Business Communication