TY  - BOOK
AU  - Weeks, Holy
TI  - Failure to Communicate: How Conversations go Wrong and what you can do to Right Them
SN  - 9781578518999
U1  - 650.13 
PY  - 2008///
CY  - Boston
PB  - Harvard Business Review Press
KW  - Business Communication
N1  - Introduction -- Anatomy of the problem -- What's wrong with what we do -- Rethinking what we do: finding balance -- Acting unilaterally -- Conversational warfare and the combat mentality -- Out of combat: changing the game -- Emotional fallout -- Out of emotion's grip: increasing skill -- Breakdowns over misconceptions -- Out of the breakdown gap: strategy and tactics -- Putting it all together
ER  -