TY  - BOOK
AU  - Young, Laurie
TI  - From Products to Services: Insight and Experience from Companies which have Embraced the Service Economy
SN  - 9780470026687
U1  - 658.8 
PY  - 2008///
CY  - Hoboken, New Jersey
PB  - Wiley
KW  - Customer Service
KW  - New Product
KW  - Service industries - India.
ER  -