TY  - BOOK
AU  - Anderson, Kirstin
TI  - Great Customer Service on the Telephone
SN  - 9780814477953
U1  - 658.812 
PY  - 1992///
CY  - New York
PB  - American Management Association
KW  - Customer Service
KW  - Marketing
N1  - Telephone Communication
ER  -