TY  - BOOK
AU  - Patterson, James G.
TI  - How to Become a Better Negotiator
SN  - 9780814478394
U1  - 658.4052 
PY  - 1996///
CY  - New York
PB  - American Management Association
KW  - Executive Management
N1  - Communication Styles; Listening; Conflict Management; Assertiveness
ER  -