TY  - BOOK
AU  - Berenbaum, Diane
AU  - Larkin, Tom
TI  - How to Talk to Customers: Cerate a Great Impression Every Time with Magic
SN  - 0787987527
U1  - 658.812 
PY  - 2007///
CY  - San Francisco
PB  - Jossey-Bass Publishers
KW  - Customer Relationship Management
ER  -