TY  - BOOK
AU  - Johnson, Michael D.
AU  - Gustafsson, Anders
TI  - Improving Customer Satisfaction, Loyalty and Profit: An Integrated Measurement and Management System
SN  - 9780787953102
U1  - 658.812 
PY  - 2000///
CY  - Singapore
PB  - John Wiley & Sons (Asia) Pte. Ltd.
KW  - Marketing
ER  -