TY  - BOOK
AU  - Harrison, Nigel
TI  - Improving Employee Performance
SN  - 9788175544543
U1  - 658.3125 
PY  - 2009///
CY  - New Delhi
PB  - Kogan Page India Pvt. Ltd.
KW  - Performance Management
N1  - 1.	Introduction 2.	why do we get performance gaps? 3.	a simple example 4.	the seven-step performance improvement process 5.	step 1 - what is the problem? 6.	step 2 - who is involved? 7.	step 3 - what is happening now? 8.	step 4 - what do we want to happen? 9.	step 5 - what is the cost of the gap? 10.	step 6 - what are the causes and potential solutions? 11.	step 7 - action plan 12.	summary and examples
ER  -