TY  - BOOK
AU  - Vavra, Terry G.
TI  - Improving Your Measurement of Customer Satisfaction: A Guide to Creating, Conducting, Analyzing and Reporting Customer Satisfaction Measurement Programs
SN  - 9780873894050
U1  - 658.812 
PY  - 1997///
CY  - Wisconsin
PB  - ASQC Quality Press
ER  -