TY  - BOOK
AU  - Braithwaite, Timothy
TI  - Information Service Excellence Through TQM: Building Partnerships for Business Process Reengineering and Continuous Improvement
SN  - 9780074630389
U1  - 658.4013 
PY  - 1994///
CY  - New Delhi
PB  - Tata McGraw-Hill Publishing Company Ltd.
ER  -