Information Systems for eGovernance: A Quality-of-Service Perspective - Viscusi, Gianluigi; Batini, Carlo; Mecella, Massimo (New York Springer Berlin Heidelberg, 2010)
eGovernment: A Complex Challenge The Different Facets of eGovernment Initiatives: Paradigms and Approaches Data Governance The eG4M Methodology at a Glance Strategic Planning eGovernment Vision Elicitation State Reconstruction Quality Assessment Operational Planning Definition of Priority Services and Value Targets Choice of Projects A Reference Technological Architecture Guidelines for the Specification of New Administrative Processes eGovernment in Mediterranean Countries Public Administrations: Case Studies eGovernment Initiatives in Italy Tunisian Ministry of Agriculture Planning of New Services and Information Systems Integration Information Integration Technologies Business Process Management
Keywords: e-Governance; Information Systems