TY  - BOOK
AU  - Fisk, Raymond P.
AU  - John, Joby
AU  - Grove, Stephen J.
TI  - Interactive Services Marketing
SN  - 9780618641802
U1  - 658.805 
PY  - 2008///
CY  - Boston
PB  - Houghton Mifflin Company
KW  - Service Marketing
ER  -