TY  - BOOK
AU  - Nulman, Philip R.
TI  - Just Say Yes!: Extreme Customer Service... How to Give it! How to Get it!
SN  - 9788178082233
U1  - 658.812 
PY  - 2001///
CY  - Delhi
PB  - Addison Wesley Longman (Singapore) Pte. Ltd.
ER  -