TY  - BOOK
AU  - Wellington, Patricia
TI  - Kaizen Strategies for Customer Care: How to Create a Powerful Customer-Care Program and Make it Work
SN  - 9788178081427
U1  - 658.812 
PY  - 2000///
CY  - Delhi
PB  - Addison Wesley Longman (Singapore) Pte. Ltd.
ER  -