TY - BOOK AU - Connerley, Mary L. AU - Pedersen, Paul B. TI - Leadership in a Diverse and Multicultural Environment: Developing Awareness, Knowledge and Skills SN - 9780761988601 U1 - 658.4092 PY - 2005/// CY - London PB - Sage Publications N1 - 1. Making the Business Case for Increased Awareness, Knowledge, and Skills 2. The Complexity of Culture 3. Cultural Frameworks and Their Importance for Leaders 4. Where Does One Start on the Journey to Multicultural Awareness, Knowledge, and Skills? 5. The Development of Multicultural Competencies 6. What Can We Do to Make Multicultural and Diversity Training More Effective? 7. A Training Program to Lead from Multicultural Awareness to Knowledge and Skills 8. Constructive Conflict Management in a Cultural Context 9. Redefining Leadership through Multiculturalism ER -