TY  - BOOK
AU  - Van Slyke, Erik J.
TI  - Listening to Conflict: Finding Constructive Solutions to Workplace Disputes
SN  - 9780814404294
U1  - 658.4053 
PY  - 1999///
CY  - New York
PB  - American Management Association
KW  - Negotiation
ER  -