TY  - BOOK
AU  - Lindstrand, Angelika
AU  - Johanson, Jan
AU  - Sharma, Dharma Deo
TI  - Managing Customer Relationships on the Internet
SN  - 9780080441245
U1  - 658.812 
PY  - 2006///
CY  - Singapore
PB  - Elsevier Academic Press
ER  -