TY - BOOK AU - Poloian, Lynda Gamans TI - Multichannel Retailing SN - 9781563676307 U1 - 658.87 PY - 2009/// CY - New York PB - Fairchild Publications KW - Retailing N1 - The Road to Multichannel Retailing Evolution and Impact of Multichannel Retailing Components of Multichannel Retailing Multichannel Coustomer Behavior Strategic Imperatives The Strategic Planning Process Implementing Multichannel Strategies Cross - Channel Collaboration Technology Solutions Designing Effective Online Stores Multichannel Customer Service Synchronizing the Supply Chain Business Intelligence and the Future of Multichannel Retailing ER -