TY  - BOOK
AU  - Spector, Robert
AU  - McCarthy, Patrick S.
TI  - The Nordstrom Way to Customer Service Excellence: A Handbook for Implementing Great Service in Your Organization
SN  - 9780471702863
U1  - 658.812 
PY  - 2005///
CY  - New Jersey
PB  - John Wiley & Sons Inc.
KW  - Marketing
ER  -