TY  - BOOK
AU  - Shafer, Scott M.
AU  - Meredith, Jack R.
TI  - Operations Management: A Process Approach with Spreadsheets
SN  - 9780471165453
U1  - 658.5 
PY  - 1997///
CY  - New York
PB  - John Wiley & Sons, Inc.
ER  -