TY  - BOOK
AU  - Lucas, Robert W.
TI  - People Strategies for Trainers: 176 Tips and Techniques for Dealing with Difficult Classroom Situations
SN  - 9780814472613
U1  - 658.3124 
PY  - 2005///
CY  - New York
PB  - AMACOM
KW  - Management
ER  -