TY  - BOOK
AU  - Bazerman, Max H.
AU  - Watkins, Michael D.
TI  - Predictable Surprises: The Disasters You Should Have Seen Coming and How to Prevent them
SN  - 9781591391784
U1  - 363.348 
PY  - 2004///
CY  - Boston
PB  - Harvard Business Review Press
KW  - Business Disaster
ER  -