Principles of Management for the Hospitality Industry - Tesone, Dana (Amsterdam Butterworth Heinemann, 2010)
Contents Part 1 Management Knowledge Chapter 1 Managing Service Enterprises Chapter 2 Management Practice Evolution and Ethics Chapter 3 Strategic Planning Problem Solving and Decisions Chapter 4 Systems Development and Structures Part 2 Management Functions Chapter 5 Productivity and Value Added Management Practices Chapter 6 Organizing Resources, Structure and Systems Chapter 7 Human Resource Management and Influence Skills Chapter 8 Managing Technology and Marketing Systems Chapter 9 Management Control Functions Part 3 Strategic Applications Chapter 10 Tactical Productivity Strategies Chapter 11 Tactical Growth Strategies Chapter 12 Tactical Turnaround Strategies Part 4 Leadership Applications Chapter 13 Leadership Awareness Chapter 14 Leadership Practice Chapter 15 Organizational Behavior and Leadership Development Part 5 Sustainability Chapter 16 Sustainable Hospitality Marketing Management Chapter 17 Development of a Sustainable Tourism Human Resources Management Module Glossary of Terms
Keywords: Hospital Management; Hospitality Industry