TY  - BOOK
AU  - Townsend, Patrick L.
AU  - Gebhardt, Joan E.
TI  - Quality in Action: 93 Lessons in Leadership, Participation and Measurement
SN  - 9780471552062
U1  - 658.4013 
PY  - 1992///
CY  - New York
PB  - John Wiley & Sons, Inc.
ER  -