TY  - BOOK
AU  - Sasser, W. Earl
AU  - Hart, Christopher W. L.
AU  - Heskett, James L.
TI  - The Service Management Course: Cases and Readings
SN  - 9780029140925
U1  - 658.032 
PY  - 1991///
CY  - New York
PB  - The Free Press
ER  -