TY  - BOOK
AU  - Fitzsimmons, James A.
AU  - Fitzsimmons, Mona J.
TI  - Service Management: Operation, Strategy and Information Technology
SN  - 9780071214575
U1  - 658.032 
PY  - 2004///
CY  - New York
PB  - Irwin/Mcgraw-Hill
N1  - MC0721 & MC0722
ER  -